Turn completed work into billing with less catch-up.
Connect quotes, recorded services, invoices and payments. Give customers a clearer way to accept and pay, and give your team less information to rebuild at the end of the week.
Participant funding: what's booked, delivered and used against each budget line, checked against the balance from a plan manager's statement. Demonstration data.
Keep the agreement with the work
Record quote acceptance and turn the accepted quote into a draft invoice.
Bill from the record
Use completed shifts and your billable items to prepare invoices for review.
Follow up consistently
Use payment links, recurring plans and reminders you choose to reduce manual chasing.
How it works
1
Quote
Send a quote built from your services; the customer accepts it online.
2
Record the work
Shifts and appointments record what was delivered and for how long.
3
Review the invoice
Raise the invoice from the recorded work or the accepted quote, check it and send it.
4
Get paid
The customer pays by card from the link or QR code, or you record the payment.
What you can do with Quotes, Invoicing & Payments
Quotes
Build a quote from your services, your fee list or typed lines, and send it with a private link. The customer accepts or declines online, and their name, the time, their device and the exact text they saw are recorded. Sent quotes don't change: a revision is a new version. An accepted quote becomes a draft invoice once, and when it covers one bookable service the customer can book from the acceptance page.
Invoices from recorded work
Raise invoices from shifts, including shifts with several clients, using rostered or actual hours and your billable items.
PDF invoices with a payment QR code, sent by email with a pay link.
Reminders before and after the due date, on days you choose; off until you switch them on.
Record cash, bank transfer and cheque payments yourself.
Export invoices to a spreadsheet.
Card payments through your own Stripe account
Customers pay by card from an invoice link or QR code, and the payment is recorded against the invoice. Payment requests let your team take a card payment on the spot by QR code, link or SMS, and refund it from the same place. SpringFire takes no commission and adds no surcharge.
Subscriptions and session plans
Sell plans your clients subscribe to, billed from daily to yearly, with a number of sessions each cycle and rollover if you allow it. Collect by card automatically, or run plans manually for bank transfer and cash, with proof of payment uploads. Pause, resume or cancel plans. When a payment fails, each plan's grace period, reminder emails, late fee and suspend-or-cancel rule apply.
Participant funding
See how scheduled and delivered support affects the budget you have recorded. Track categories and periods, review low-balance warnings and reconcile against the information provided by the participant or plan manager.
Record NDIS plans as agency, plan or self-managed, plus private, third-party and non-billable funding.
Each service moves from booked to delivered, invoiced and paid against the right budget, and group shifts are split per participant.
Enter the balance from the portal or a plan manager's statement and see the difference and its likely causes.
Charge or waive short-notice cancellations with the reason recorded.
Invoices go to the plan manager, the participant or another payer, as each plan says.
Alerts for low budgets, ending plans and unconfirmed balances, with an optional weekly email.
Ledger and GST worksheet
Keep an income and expense ledger. Photograph or upload a receipt and its details are read for you, on Australian infrastructure. Produce a GST worksheet showing sales, GST collected, purchases and GST paid, for your accountant to check and lodge, and export it to a spreadsheet or PDF.
Xero
Send invoices and the payments recorded against them to Xero, and bring invoice status back. Payroll hours and leave go to Xero Payroll from approved timesheets. The Xero integration is an optional add-on at $20 + GST a month; CSV and Excel exports are included without it.
Connect it to the rest of your business
Invoices come from shifts and their approved hours.
Participant budgets, payment requests at the point of service, and Xero kept in step.
From $50 + GST a month for one user, or $199 + GST for your whole team, up to 100 users when you join by 31 December 2026. Core tools are in every plan, with unlimited clients and no commission on your payments. The AI receptionist, SMS and card processing cost extra.
Contacts, invoices and the payments recorded against them go to Xero, and invoice status comes back. Quotes stay in SpringFire; the invoice made from an accepted quote syncs like any other. The Xero integration is an optional add-on at $20 + GST a month, and you can cancel it any time; your records and export history are kept either way.
Which payment methods and fees apply?
Customers pay by card through your own Stripe account, and Stripe charges its fees to that account. SpringFire is commission free: it takes no share of any payment and adds no surcharge. Bank transfers and cash are recorded by your team; there's no automatic bank debit.
What happens when a recurring payment fails?
The plan's grace period starts, the client gets reminder emails, a late fee can be added to the next cycle, and the plan is suspended, cancelled or kept chasing as you set. Card retries are run by Stripe.
Does SpringFire show a participant's real NDIS balance?
It shows the budget you recorded, what's booked, delivered, invoiced and paid against it, and the difference from the balance you last confirmed from the portal or a plan manager's statement. It doesn't read the NDIS portal, and budget figures aren't a cash balance.
Can SpringFire lodge NDIS or health-fund claims?
Not today. Invoices go to the plan manager, the participant or another payer. Lodge agency-managed NDIS claims, Medicare, DVA or health-fund claims through your existing claiming channel.
Bring the part of your business you would most like to simplify. In a 30-minute walkthrough we'll show how SpringFire could help and what getting started would involve.
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