CRM & Campaigns
Bring enquiries, conversations and follow-ups into one place. Help your team respond consistently, see where opportunities stand and stay in touch with the people who have agreed to hear from you.
Every enquiry has an owner, a status and the next appointment or reminder against it.
Calls, notes, appointments and AI receptionist conversations sit on the enquiry, and earlier enquiries from the same person are easy to see.
Send campaigns to people in your own records, review the recipients first, and see who received each message.
Enquiries arrive from your website forms, the AI receptionist, imports or your team.
Give each enquiry an owner, log what happened and set the next appointment or reminder.
An appointment with an enquiry becomes a real booking. When they say yes, they become a client.
Campaigns, feedback requests and your Google listing keep the relationship going.
Track new prospects and opportunities with existing clients in the same place.
Build an audience from your own records and send by email, SMS, app notification or AI phone call. Preview the recipients and remove anyone before you confirm the send. The basis for contacting each person is recorded, SMS opt-outs such as STOP are honoured, and you can see what happened to each message.
Ask for feedback automatically after a completed booking or service, by email or SMS. Customers give a private rating and comment. You can also show a Google review link, and it is shown to everyone who responds, whatever their rating. Low ratings alert your team and can start an internal follow-up workflow on the client's record.
Connect your listing, or create one from SpringFire. Publish your details, trading hours and closure dates, and upload photos. Read your Google reviews and post replies, and get a notice when new reviews arrive. Where Google offers a verification code, start verification here.
Describe your business and the website builder proposes the pages, writes a first draft and lays it out; you change anything by chat or by hand, preview it, then publish. Your booking page, plans, forms and contact form are built in, and the site is hosted by us at a SpringFire address or on your own domain. The website is included in your plan; your domain name is billed by your registrar.
Email is sent from an authenticated domain with replies routed back to you. Choose which optional emails your business sends. Replies to your SMS messages arrive in an inbox your team can read.
Appointments with enquiries become bookings, with the same reminders and links.
See BookingsThe AI receptionist captures new enquiries and can call people about their appointments.
See the AI receptionistFeedback requests follow completed shifts and bookings.
See rosteringA website, a Google listing you control and one place for every enquiry.
Owners and reminders on every enquiry, and campaigns to your existing clients.
Feedback tracked across the team, low ratings followed up, and reviews answered.
From $50 + GST a month for one user, or $199 + GST for your whole team, up to 100 users when you join by 31 December 2026. Core tools are in every plan, with unlimited clients and no commission on your payments. The AI receptionist, SMS and card processing cost extra.
See pricingFrom your website forms, the AI receptionist, imports and enquiries your team enters. Bookings made on your booking page are recorded as bookings and clients, not as enquiries.
Each campaign audience is built from people with a recorded basis for contact, you review the recipients before sending, and opt-outs are honoured on future sends.
Email is included. SMS uses prepaid SMS credits, and AI phone calls use AI receptionist credits. See the pricing page for current amounts.
Yes. Replies arrive in an inbox your team reads. It isn't a threaded two-way conversation.
Not at the moment. You can manage your listing's details, hours, closures and photos, and read and reply to reviews.
No. If you show a Google review link, every customer who responds sees it, whatever rating they gave. Ratings only decide whether your team is alerted.
Bring the part of your business you would most like to simplify. In a 30-minute walkthrough we'll show how SpringFire could help and what getting started would involve.
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