SpringFire

AI Receptionist · optional add-on

Give enquiries a response while your team is busy.

Help callers and website visitors get answers, arrange bookings and leave the details your team needs. SpringFire's AI receptionist works from your business information, with human handover when the conversation needs your team.

Book a walkthrough See pricing

Optional add-on: $20 + GST a month with 30 minutes included each billing cycle; extra minutes are prepaid. Calls and chats are processed by our voice provider in the United States. Usage details

  • Be available beyond the front desk

    Handle routine questions on your phone line and website chat while staff are helping someone else.

  • Move the enquiry forward

    Capture the details of a new enquiry, and create, move or cancel bookings during the conversation when you allow it.

  • Keep your team in control

    You write the information it answers from, choose what it may do, and review every conversation.

How it works

  1. A question arrives

    Someone rings your AI receptionist number or opens the chat on your website.

  2. It answers from your information

    Your notes plus your services, prices, trading hours and links, kept up to date from SpringFire.

  3. It acts, or hands over

    It can take a booking or record an enquiry. When someone needs your team, it transfers the call or alerts staff to join the chat.

  4. You see what happened

    Each call keeps its summary, recording and transcript; each chat keeps its messages.

What you can do with AI Receptionist

On the phone

Your AI receptionist has its own Australian number.

  • Answers from your business information and recognises returning callers.
  • Sends existing clients a code by SMS before it discusses or changes their bookings.
  • Transfers to the first available person on your handover list, within your trading hours, with a short private briefing first.

On your website

Add the chat to your website with one line of code. It answers from the same information as the phone. A visitor can ask for a person and your team is alerted straight away; staff can take over the conversation and hand it back.

Calls it can make for you

Switch on the calls you want. Outbound calls to customers follow Australian calling-hours rules, including public holidays.

  • Appointment reminder calls, at the lead time you choose.
  • Reminders for appointments with enquiries.
  • A call to staff whose rostered start has passed without a clock-in, with what they say passed to the office.
  • Calls about expiring compliance documents, and offering open shifts.
  • AI phone calls as a campaign channel, separate from these service calls.

Records and controls

Call history shows the outcome, a summary, the recording and the transcript. Chat history keeps each conversation; chat message text is removed after 90 days. You choose whether it may create bookings, who it hands over to and when it may call.

Connect it to the rest of your business

What it looks like at your stage

  • Starting out

    Answer the phone while you're with a customer, and pick up the details afterwards.

  • Growing

    Reminder calls and booking changes without tying up the front desk.

  • Established

    Handover rules, staff attendance follow-up and a record of every conversation.

The AI receptionist is an optional add-on to any SpringFire plan. Optional add-on: $20 + GST a month with 30 minutes included each billing cycle; extra minutes are prepaid. Calls and chats are processed by our voice provider in the United States.

See pricing

Questions about AI Receptionist

What does it cost?

$20 + GST ($22 inc GST) a month, including 30 minutes each billing cycle. Unused included minutes don't roll over. Extra minutes are prepaid, from $20 + GST for 60 minutes to $240 + GST for 900 minutes, and purchased credits don't expire. Website chat replies use the same credits.

What happens if credits run out?

Incoming AI calls aren't answered, reminder calls wait, and website chat shows your offline message until you top up. You're emailed when the balance runs low. There's no automatic top-up.

Where are calls and chats processed?

By our voice provider in the United States, including call audio, transcripts and the details needed for the conversation, such as a recognised caller's name. The add-on is off until you turn it on. Our Privacy Policy lists what is shared.

Can it get things wrong?

Yes. It works from the information you give it and can misunderstand a caller. Keep your information current, choose which actions it may take, set handover for conversations that need a person, and review the conversation records.

How does handover work?

On a call, it transfers to the first available person on your handover list during trading hours, with a short private briefing. In chat, your team gets an alert and can join the conversation. Handover needs at least one number to transfer to.

How it works for

See it working on your own scenario.

Bring the part of your business you would most like to simplify. In a 30-minute walkthrough we'll show how SpringFire could help and what getting started would involve.

See the receptionist in action Ask a question

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