Bookings
Show available times online and bring confirmed bookings into your team's schedule. From bookings made by a family member to online appointments with a meeting link, make arranging the service easier for everyone involved.
Customers choose from the availability you offer, built from your trading hours, services and rules, without waiting for a call back.
When a booking is made with a team member, it appears on that person's roster and moves with it if the time changes.
Confirmations, reminders and joining details reach the customer, with an intake form when you need one.
The customer picks a service, and a team member if you let them, then a time that is genuinely free.
Confirm bookings instantly or approve each request. Requests you don't answer expire after the time you set.
Bookings made with a team member go onto their roster. Others can be added to the roster from the booking.
Reminders go out by email, and by SMS if you choose. Online services carry their meeting link.
Times come from your trading hours and booking interval, then your rules for each service.
Let customers choose a named team member or anyone available. The times shown are those that person can take, allowing for leave and work already on the roster. Public pages show first names and an initial only.
A parent, carer or coordinator can book for another person, confirming they have authority to do so. Both people receive the confirmation and the link to manage it. A customer in another timezone can view times in their own, and their confirmation shows both.
Customers reschedule or cancel from their booking link within the cut-offs you set. You can ask for the last digits of their phone number before booking details are shown, and ask customers to confirm they're still coming.
Choose when reminders go out: email from one hour to two days ahead, and SMS from one to 24 hours ahead using SMS credits. Reminders avoid late-night sends. Attach an intake form to a service, and unfinished forms are followed up with one reminder before the appointment.
Connect your Google account and confirmed bookings are written to a dedicated SpringFire calendar, with as much or as little detail as you choose. Online services can get their own Google Meet link automatically. Add a Book online link to your verified Google Business Profile from the same place.
Bookings made with a team member go onto the roster, and roster changes are flagged against the booking.
See rosteringEach booking adds to the client's record and history.
See client recordsThe AI receptionist can create, move and cancel bookings on a call or in website chat.
See the AI receptionistTake payment afterwards with a payment request or an invoice.
See paymentsPut a booking page on your website and Google listing so customers can book while you're working.
Let customers choose a team member or anyone available, and keep each person's roster in step.
Set approval rules, cut-offs and identity checks so bookings follow your policies.
From $50 + GST a month for one user, or $199 + GST for your whole team, up to 100 users when you join by 31 December 2026. Core tools are in every plan, with unlimited clients and no commission on your payments. The AI receptionist, SMS and card processing cost extra.
See pricingNo. SpringFire writes confirmed bookings to its own calendar in your Google account. Events elsewhere in your Google calendars don't block times on your booking page, and edits made in Google aren't copied back. Set availability in SpringFire.
Yes, if you turn it on. Customers pick a named team member or anyone available, and see only the times that person can take. Otherwise customers book the service and you allocate the person.
Yes, per service. Online services can get a Google Meet link automatically once Google Calendar is connected, or use a fixed meeting link you provide. Your team can also hold a normally in-person appointment online. Customers don't choose the format on the booking page.
Not on the booking page. You can show prices, then take payment afterwards with a payment request or an invoice.
Bookings made with a team member do. For other bookings, add the roster entry from the booking. If someone changes the roster entry later, the booking is flagged so you can decide what to tell the customer.
Bring the part of your business you would most like to simplify. In a 30-minute walkthrough we'll show how SpringFire could help and what getting started would involve.
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